Hebei Nuzhuo Biological Technology Co., LTD

FAQ:

Q1: Do you offer free sample

A: Of course, we will offer free sample if you pay shipping fees.

Q2: How to solve the quality problem
A: We supply high quality products and quality issue near to zero. If it happens caused by occasional case, we will reship again or compensate customer loss, but customer need show us the evidence of problems or test report.

Q3: Whether transportation is safe and whether to reship if seized
A: Yes, we offer almost 100% Shipping line with safe delivery. If seized unfortunately, we will ship and I am sure no custom issue.

Q4: ETA
A: Pack sent out in 2-3 days and offer tracking numbers after payment. ETA not the same decide by destination country. Please contact us for details (always 10-15 days).

Q5: Do you have any discount
A: The price is negotiable. Plz shoot us your order content, we will quote a fair price.

Q6: What is your minimum order
A: Usually MOQ is 100g. But depends on the items and your requirements, we also can support small quantity, such as 20g and 50g.

Corporate services

√1、EMS, DHL, UPS or Fedex are used to order products. We will choose the best transportation mode according to the actual situation of customers to ensure the fastest delivery of goods;
√2、If the mail fails or the product quality fails to meet the target requirements, we will promise to refund according to the contract;
√3、We will deliver the goods within 7 days after receiving your payment. If you need to cancel or change the order, please let us know within 24 hours after payment;
√4、If there are problems in the use of the product, please contact us in time, we will provide corresponding technical guidance and efficient and high-quality service;

Our service tenet is: 

Service is the foundation,

quality is the survival and science and technology is the development.